Terms of use

1. What Craft-Ten is

Craft-Ten helps customers in Ghana find, chat with and book local artisans. Artisans on Craft-Ten are independent: they aren't our employees or agents, and the agreement for a job is between the customer and the artisan. We aren't a party to that agreement and don't do the work ourselves.

2. Your account

• You must be 18 or older.
• Give true, current details, and keep them up to date.
• Keep your password private. You're responsible for what happens on your account.
• One person per account. Don't use someone else's account or pretend to be someone else.

3. For customers

• A booking is a request until the artisan confirms it. Either of you can cancel, and you can say why.
• You pay the artisan directly, in cash or Mobile Money, as you agree with them. Craft-Ten doesn't take or hold payment for jobs.
• Be there at the agreed time, or cancel in good time.
• Reviews must be honest and about a job that really happened.

4. For artisans

• Describe your trades, prices, working hours and location accurately, and only post photos of your own work.
• Certificates you add are shown only after we've checked them. Never send documents that aren't yours or aren't real.
• You're responsible for having any licence or permit your trade needs (for example, from the Energy Commission for electrical wiring), and for doing the work safely and to a good standard.
• Answer booking requests and messages promptly, and keep the appointments you confirm.

5. Artisan subscriptions

• Each service you list has a monthly subscription fee. Your provider dashboard shows the fee and when it's due.
• You pay on craft-ten.com, through Paystack. A payment covers that service for a month from the day you pay.
• If a payment is late, you have 7 days to pay. After that, the service is hidden from customers until it's paid, and your other paid-up services stay visible.
• We may change the fee; we'll tell you before a change applies to you.
• Fees aren't refundable, except where the law says they must be.

6. What you post

You keep the rights to the photos, reviews and messages you post, and you allow us to show them on Craft-Ten to run the service. Don't post anything false, offensive, threatening, discriminatory, illegal, or that isn't yours to post. We may remove content that breaks these terms.

7. Not allowed

• Fraud, fake identities or documents, or fake reviews.
• Harassing, threatening or discriminating against anyone.
• Spam, or using Craft-Ten to contact people for anything other than its purpose.
• Trying to get around our security, reach other people's data, or copy the service in bulk.
• Using Craft-Ten for anything illegal.

8. Safety

We check the certificates artisans add, but we can't guarantee the quality of work or anyone's behaviour. Use your judgement, agree the price and the job before work starts, and tell us at support@craft-ten.com about anything that goes wrong. If someone is in danger, contact the police first.

9. Suspending or closing accounts

We may suspend or close an account, or hide a listing, that breaks these terms or puts others at risk. You can delete your account at any time.

10. Our responsibility

We work to keep Craft-Ten available and accurate, but we provide it as it is. As far as the law allows, we aren't responsible for disputes between customers and artisans, for the work itself, or for losses that come from it. Where we are responsible, it's limited to what you paid Craft-Ten in the 12 months before the claim. Nothing in these terms limits rights you have under Ghanaian law that can't be limited.

11. Disagreements and the law

If something goes wrong, contact us at support@craft-ten.com first; most problems can be sorted out quickly. These terms are governed by the laws of Ghana, and the courts of Ghana deal with any dispute.

12. Changes to these terms

If we change these terms, we'll update this page and its date, and tell you about important changes. Using Craft-Ten after a change means you accept the new terms.

13. Contact us

support@craft-ten.com