Delete your Craft-Ten account

In the Craft-Ten app

1. Open the app and log in.
2. Go to the Profile tab.
3. Tap Delete account at the bottom, then confirm.

On the website

1. Log in on craft-ten.com.
2. Open your profile and scroll to Help and account.
3. Choose Delete account, then confirm.

Can't log in?

Email support@craft-ten.com with the subject "Delete my account", from the email address on your account or with the phone number you signed up with. We'll check it's really your account and delete it within 7 days.

What's deleted

Straight away, your account and everything linked to it:

• Your name, phone number, email address, password and profile photo.
• Your bookings, ratings and reviews, saved artisans, messages and support requests.
• If you're an artisan: your listing, prices, work photos, certificates, any Ghana Card number you sent before, and subscription payment records.

What's kept, and for how long

• Server request records (which include your account number and IP address) are deleted after 30 days.
• Copies in our backups disappear as the backups expire, within 12 months.

Just want fewer messages? You don't need to delete your account: turn texts and notifications off in Notifications. See our privacy policy for more.