Privacy

Privacy policy

Last updated 17 October 2026

Craft-Ten connects customers in Ghana with local artisans, on craft-ten.com and in the Craft-Ten app. This page explains what we collect, why, who can see it, how long we keep it, and how you can delete it.

In short: we collect what the service needs to work, we never sell your data or show you ads, we don't take photos of your Ghana Card, certificate photos are only ever seen by our team, and you can delete your account at any time.

1. Who we are

Craft-Ten ("we", "us") runs craft-ten.com and the Craft-Ten app from Accra, Ghana. If you have a question about your data, write to support@craft-ten.com.

2. What we collect

Your account

Your name and phone number, and your email address if you give one.
Your password, stored only as a secure hash that can't be turned back into the password.
Your city and area, and your exact position if you choose to share it.
A profile photo, if you add one.

If you offer your services (artisans)

Your trades, description, years of experience, prices, specialties and working hours.
Where you work: your area, and your exact position if you use "Use my current location".
Photos of your work.
We don't ask for your Ghana Card or keep photos of it: Ghana's L.I. 2523 doesn't allow it. If you sent a Ghana Card check before 17 October 2026, its photos have been deleted; we keep the card number and our decision as a record until you delete your account.
Certificates you add: their name, issuer, year and a photo of each.
Your subscription payments: the amount, date and payment reference. Payments are made through Paystack; we never see or keep card numbers or Mobile Money PINs.

Bookings, reviews and messages

Bookings: the service, date and time, the job address, your notes, the status, any cancellation reason, and what the artisan earned.
Ratings and reviews you write.
Chats between customers and artisans, chats with Craft-Ten Support, and support requests you send.

From your phone or browser

A notification token, if you allow notifications, so the app can tell you about bookings and messages.
Your location while you use the app, if you allow it, to show how far artisans are and to fill in addresses.
Photos you choose to share (a profile photo, work photos, certificates).
Server records of each request (the time, what was asked for, your account id, IP address and app or browser version). We use these to keep the service secure and fix problems, and delete them after 30 days.

3. How we use it

To run the service: your account, showing artisans to customers, bookings, chat, reviews and support.
To check artisans' certificates before customers see them.
To tell you what's happening: texts, emails and app notifications about your account, bookings, messages and subscription.
To run artisans' subscriptions.
To keep Craft-Ten safe, prevent fraud and enforce our terms.
To understand how the service is used and make it better.

We don't sell your data, and we don't use it for advertising.

4. Who can see what

Anyone (signed in or not) can see an artisan's name, photo, trades, area, prices, description, work photos, ratings and reviews (with the reviewer's name), and approved certificates (their name, issuer and year, never the photo).
The other person in a booking sees your name and phone number, and the artisan sees the job address and notes.
The other person in a chat sees your messages. Chats with Craft-Ten Support are seen by our team.
Our team can see what's needed to run and protect the service, including certificate photos when checking them.
Nobody else sees your certificate photos, email address, password or messages.

6. How long we keep it

We keep your data while you have an account. When you delete your account, we delete it straight away along with everything linked to it: your listing, bookings, messages, reviews, saved artisans, photos, certificates, any Ghana Card number you sent before, and payment records.

Server request records are deleted after 30 days. Copies in our backups disappear as the backups expire, within 12 months.

7. Your choices and rights

See and change your details in your profile, in the app or on the website.
Choose which texts and notifications you get, in Notifications.
Turn location, camera, photos and notifications on or off in your phone's settings.
Delete your account at any time, in the app or on the website.
Ask us for a copy of your data, to correct it, or to stop using it for something: write to support@craft-ten.com. Ghana's Data Protection Act, 2012 (Act 843) gives you these rights.

8. Keeping it safe

Everything travels over encrypted connections, passwords are stored only as secure hashes, and only you (with your login) can change your own account, listing, bookings and messages. Certificate photos are only shown to the team members checking them. No system is perfectly secure, so tell us at support@craft-ten.com if you think something is wrong.

9. Children

Craft-Ten is for people aged 18 and over. We don't knowingly collect information about children.

10. Changes to this policy

If we change this policy, we'll update this page and its date. For important changes, we'll also tell you by email, text or in the app.

11. Contact us

Questions or requests about your data: support@craft-ten.com.